Bank of Palestine AI
About this project
An intelligent assistant built to strengthen customer service operations at Bank of Palestine, one of the region's leading financial institutions.
The challenge we set out to solve
Banking customer service carries a load no other sector matches: high enquiry volume, zero tolerance for wrong answers, and a regulatory environment where an assistant inventing information is not an inconvenience but a compliance incident. The task was to reduce response times and call-centre load while operating inside the bank's security, reliability and compliance requirements — which shape every technical decision from data handling to answer boundaries.
What we built
Each piece here answers a specific part of the challenge above.
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An AI assistant answering customer enquiries in real time
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Response boundaries designed for a regulated environment — the assistant answers what it is authorised to answer
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Integration designed around the bank's security and reliability standards
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Reduced first-response burden on human service teams
Who it serves
- The bank's retail customers with routine enquiries
- The customer service department, whose volume it absorbs
- The bank's digital transformation programme
Services delivered
Built with Modern Technologies
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