Technical Support
A clear channel for reporting issues, and a team that diagnoses and resolves problems quickly.
Technical Support & Consulting
Maintenance & Support
Ongoing maintenance and support that keeps your systems stable and secure, and handles problems before they affect your work.
Details
Service Information
When your systems stop, your work stops. We take care of your systems continuously: we monitor, update, protect, and improve them, and we're the first to act when something goes wrong.
Requirements
An existing system or platform (built by us or another provider) that needs ongoing support. We conduct an initial technical review to understand the system before starting maintenance.
Sound Familiar
Been there?
- Your system went down at a critical moment, and no one answered.
- The developer who built your system left, and nobody knows how it works.
- You don't know when your system was last updated, or whether it's protected against security vulnerabilities.
- The system has slowed down over time, and your team is complaining.
- There are no reliable backups, and you worry about losing your data.
What We Offer
What we offer
Preventive Maintenance
Regular updates to systems and libraries, and security patches applied before issues arise.
Continuous Monitoring
Monitoring of performance and availability, with instant alerts to our team when something goes wrong.
Backup & Recovery
Regular backups of your data, with tested recovery when you need it.
Hosting & Server Management
Managing your systems' production environment and security certificates, and keeping everything stable.
Performance Optimization
Diagnosing and fixing slowdowns, so your system stays fast as data and users grow.
Continuous Improvement
Adjustments, enhancements, and small new features, so your system evolves with your institution.
User Support
Helping your employees use your systems, and training new staff.
Inherited Systems
We also take over systems we didn't build
If your system was built by another company or a developer who has since left, we can take it over. We start with a comprehensive review of the code, architecture, and security, document how the system works, and give you an honest report on its condition, risks, and our recommendations before we begin supporting it.
How We Work
01
System Review
We assess the current state of your system, identifying risks and areas needing attention.
02
Maintenance Plan
We define a clear support plan covering updates, monitoring, and response times.
03
Ongoing Support
We handle regular maintenance, updates, and issue resolution continuously.
04
Performance Monitoring
We track system health and proactively flag issues before they impact your operations.
How It Works
How support works with us
-
Organized Tickets
Every issue is logged and tracked through to resolution, so no request is ever lost.
-
Clear Priorities
We classify issues by their impact on your work, and emergencies are handled first.
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Agreed Response Times
Response times suited to your operations are defined in your support agreement.
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Regular Reports
Reports covering maintenance, updates, resolved issues, and the overall health of your systems.
-
Flexible Plans
Support plans that fit the size of your systems and your needs, from essential support to comprehensive care.
Artificial Intelligence
AI-enhanced support
Smart Monitoring
Detects unusual patterns in system performance before they become failures.
Faster Log Analysis
Helps pinpoint the root cause of problems sooner.
An AI Support Assistant
Instantly answers your employees' common questions about using your systems.
Why Us
Why ABA Technology?
01
We Build Systems Ourselves
Because we develop systems in-house, we understand them from the inside and fix problems at their root, not with temporary patches.
02
One Complete Team
Development, DevOps, and security, all in one team that knows your systems.
03
A Long-Term Partnership
We treat your systems as if they were our own, and we care about their continuity and growth.
04
Proven Experience
18+ projects delivered for 13+ clients across 10+ technology domains.
Tech Stack
Technologies We Use
Laravel
Framework
Laravel
Framework
Laravel
Framework
Laravel
Framework
Laravel
Framework
Laravel
Framework
PHP
Backend
PHP
Backend
PHP
Backend
PHP
Backend
PHP
Backend
PHP
Backend
MySQL
Database
MySQL
Database
MySQL
Database
MySQL
Database
MySQL
Database
MySQL
Database
Next.js
Frontend
Next.js
Frontend
Next.js
Frontend
Next.js
Frontend
Next.js
Frontend
Next.js
Frontend
Filament
Admin Panel
Filament
Admin Panel
Filament
Admin Panel
Filament
Admin Panel
Filament
Admin Panel
Filament
Admin Panel
Our Projects
Our Projects in Maintenance & Support
A selection of projects delivered under this service.
Web
Beita Municipality
The official digital portal for Beita Municipality, built as the primary channel between the municipality and...
View Project
AI
Full Home
An e-commerce site and digital catalogue for a retailer carrying imported luxury furniture brands. The system...
View Project
AI
Sibaljo
A corporate and conference platform for a Jordanian company working across scientific publishing, research stu...
View Project
Questions
Frequently asked questions
Yes. After a comprehensive review in which we give you an honest report on the system's condition, we agree with you on the right support plan.
They're defined in your support agreement based on your plan and the nature of your work, with top priority for emergencies that stop operations.
It varies by plan, and typically includes technical support, security updates, monitoring, backups, and a number of development and improvement hours.
Most support is delivered remotely for faster response, and on-site visits can be arranged when needed.
Start Today
Ready to build something great?
Talk to one of our engineers today and get a free project assessment.